The Friendliest Support Is Found at Zaza Casino
Zaza is a brand-new casino from Canada designed with players in Canada in mind. Opened in 2022, Zaza Casino is what most people would call a pandemic baby. Licensed by the Curacao Gambling Authority, Zaza Casino Canada offers a wide range of games and an even wider range of bonuses for the players to enjoy.
You can read all about our bonuses and promo codes on our blog but in this article we will dive into how online customer support is one of our strongest points. You have our undivided attention 24/7 and we have answers to your questions.
Supporting You Is Our Number One Priority
On the website you will find the live chatbox that you can use to contact us. You can send us a message on the chat box, use the feedback form to leave us your opinions or click on the Telegram icon to have a conversation there instead. @Zazasupportbot is always ready to answer your questions or connect you to someone who can.
If none of these options are to your liking and you want to go old school, you can email us at [email protected]. If you feel screenshots will aid you in your quest for answers please send them over. Our Live chat box also has the option to add images and documents that you can send for a quicker solution. You may also call us at +1 (432) 18-63.
We at Zaza believe online reviews and feedback are a major source of growth. We are constantly on the lookout for things to improve at the casino and train our customer support executives to help players as quickly as possible. Depending on the issue at hand, the time taken to provide a solution might vary. A simple registration query might take a few minutes, while third-party payment issues may take up to a day.
Use the Live Chat for Quick Solutions
You won’t have to go onto another tab to contact us over chat. Zaza Casino online offers a live chat box where you can type in your query whenever you have one. You will be asked to choose between the available operators and enter your email address.
The online live chat customer executives are trained to answer any questions regarding the registration process, the games, withdrawals, and deposits. No problem is too big for the executives to solve over text.
Use the Electronic Pigeon Mail Services
No, there aren’t any electronic pigeons but you can use email services! Bear in mind that email responses take longer than chat responses but rest assured, we will respond and help you with your questions. Deposit and withdrawal related issues are best solved over email. This way you can refer to old exchanges if necessary. Furthermore it is simpler to use email when you have to send multiple documents or screenshots related to your issues. This way they can be categorically documented on our end to ensure other players don’t face similar issues.
Zaza Casino Currently Has No Phones
Yes you read that right. Post the pandemic, most of us have developed phone call anxiety and prefer to chat over voice. Zaza casino apologizes to any anxious clients who need to contact and hear a reassuring voice while trying to navigate through their issues. Unfortunately we do not have a toll-free number. On the bright side our online chat executives are very liberal with their emoticons! So you know there is a smiling face on the other end of the conversation trying to help you with any information you need.
We Have an Entire Page to Cater to Your Questions
If you feel silly about having to ask basic questions to our executives, please don’t! You aren’t the first one and most certainly won’t be the last. However to reduce the number of repetitive questions our executives answer we have compiled a list of questions that are frequently asked. Players can refer to this before contacting a customer executive.
Once you register you will be given a quick tour of the client dashboard, so you won’t have to find your way around. Once navigation is explained then you are redirected to our reference page where you will find most of the immediate queries pre-answered for your benefit.
Let’s say you need to know minimum deposit limits or how free spins work. In most cases you will be redirected to our terms and conditions page but we understand if you don’t want to go through it entirely. We are more than happy to answer your questions and clear everything up.
FAQ
How can I contact Zaza Casino?
At Zaza casino we keep our communication lines open for everyone. You cannot reach us via phone but you can reach us on the official website using the online live chatbox. You will be greeted by a human and not a bot like at most casinos. If you prefer the bot though you can contact us on Telegram @zazasupportbot or email us at [email protected]. We want to help you to have the best casino experience possible!
What should I do if there are problems with replenishing my account?
First of all don’t worry. An error may have taken place when entering bank numbers. At Zaza, we have a strict non-third-party payment rule. That means if your money comes in from a different account than the one you entered details while registering, Zaza will not approve of the replenishment and decline the deposit. So make sure you entered the right account number and if the issue still persists contact us.
How can I recover my password if I forgot it?
If you have forgotten your password, you need to click on the forgot password button and enter your email address. A link will be sent to your email address, followed by a two-step authentication code that will be sent to your registered telephone number. This ensures Zaza that it is indeed you and allows you to create a new password.